Effective Date: July 25, 2026
Last Updated: July 25, 2026
GreenAssist is operated by ModuAI Software Private Limited ("we", "our", "us"), 3410P, Sector 23, Gurugram, Haryana – 122017, India. This policy explains what data our mobile application collects, why we collect it, and how we handle it.
GreenAssist is a workforce application used by private waste collection service providers and their authorised sanitation staff, drivers, and supervisors. It is also used by municipal bodies and Urban Local Body (ULB) officials for monitoring and oversight purposes. Accounts are created and assigned by the employing or contracting organisation. It is not intended for use by the general public.
Account and identity data: We collect the worker's name, mobile number, and photograph. Additional details such as employee or worker ID, assigned ward or zone, vehicle assignment, and role are assigned by the employing or contracting organisation based on the worker's scope of work and geography.
Government-issued identity documents are not collected through the mobile application. Private operators may optionally upload such documents through the web platform for their own internal record-keeping; this is not a requirement for using the app and no such upload is made from the mobile application.
Location data (including background location): GreenAssist collects precise device location while the app is open and in active use, and while the app is running in the background during active route coverage. The app does not collect location when it has been fully closed or removed from recent apps.
Location is collected only in features where it is required for service verification — including collection and pickup recording, customer setup and search, user charge and on-demand collection tasks, geotagged photo capture, attendance marking, route coverage, compliance reporting, and service monitoring. It is collected only by users whose assigned role includes such features, and only while that feature is in use.
During active route coverage, the app runs a foreground service with a persistent notification ("Route coverage tracking") and records location at approximately 10-second intervals to plot the route travelled. Background collection runs only while Route Coverage is active — including when the phone is locked or the user switches to another app — and stops when the user leaves the Route Coverage screen, when location permission is revoked, or when the app is closed.
Location data is used to:
Live vehicle location is visible to users of the employing or contracting organisation, and to municipal bodies and ULB officials, who have been granted access to the service monitoring feature. Live location tracking applies to vehicle collection trips only and is not applied to other worker roles.
Before the app requests "Allow all the time" location permission, it shows a disclosure screen explaining that background location is collected only while Route Coverage is active, that a persistent notification is shown during collection, that it is used only for this feature and never for advertising, and that collection stops when the user leaves Route Coverage. Permission can be revoked at any time through device settings, though features that depend on location will not function without it.
Location data is never used for advertising, user profiling, or sale to third parties.
Photographs and location metadata: The app captures photographs to record collection status, bin condition, site conditions, and complaint evidence. When a photograph is taken, the app reads the current GPS location and records it in two ways: as a visible watermark on the image, and as separate latitude and longitude values stored with the photograph on our servers. This location is used to confirm the site to which a photograph relates and to support service verification. Photograph location data is retained with the image and is not removed after use.
Operational data: Attendance records, task completion timestamps, vehicle and bin identifiers, QR and tag setup data, complaint entries, and shift activity.
Device and log data: Device model, operating system version, app version, and technical logs necessary for the app to function.
We do not use personal data for advertising. We do not sell personal data.
GreenAssist uses the following third-party services to provide app functionality:
The app does not include any advertising, analytics, crash-reporting, or attribution services, and does not collect an advertising identifier.
We share data with:
We do not sell personal data to any third party.
We retain personal and operational data only for as long as it is needed for the purposes described in this policy.
Where a municipal contract specifies a mandatory retention or audit period, that period applies to the relevant records.
Data is encrypted in transit using TLS. Access to data is restricted to authorised personnel on a need-to-know basis and is controlled through role-based access within the platform.
Users have the right to request access to, correction of, or deletion of their personal data.
Accounts are created and managed by the employing or contracting organisation. Account creation, deactivation, and removal are carried out by that organisation, and some requests may require its authorisation.
To request deletion of your account and associated personal data, email contact@mygreenassist.com from the mygreenassist.com portal. Please include your name and registered mobile number so we can verify the request. We will verify and action valid requests within 30 days, subject to any legal or contractual retention obligations, and will confirm once completed.
GreenAssist is a workplace application intended for adults aged 18 and above. We do not knowingly collect data from children.
We may update this policy from time to time. Material changes will be notified through the app or by the employing or contracting organisation. The revised effective date will be shown at the top of this page.
ModuAI Software Private Limited
3410P, Sector 23, Gurugram, Haryana – 122017, India
Email: contact@mygreenassist.com